Terms & Conditions

Terms & Conditions

1. Scope

1.1. These General Terms and Conditions of Business shall apply to all orders placed by customers through the Webstite of Strawel Group and to orders received in writing or by telephone, post or fax.

1.2. Upon confirmation of the order these General Terms and Conditions shall be deemed to have been accepted by the Buyer.

2. Offer and conclusion of contracts

2.1. In placing your order a contract of sale shall arise with Strawel Group, unless Strawel Group expressly refuses to accept the order. Strawel Group shall be entitled to refuse to accept an order without any requirement to state reasons.

2.2. These General Terms and Conditions shall constitute an integral part of the contract of sale. In placing your order you accept these Terms and Conditions in all respects.

3. Place of performance

3.1. Unless expressly agreed otherwise in writing, the place of performance for our deliveries of goods along with payments by you of the purchase price shall be that of the registered office of the firm Strawel International GmbH.

4. Prices and shipping costs

4.1. The price that is listed on the offer or on the sales confirmation is invoiced. It is to be payable at the time of the order.
The prices specified are inclusive of statutory value added tax and other price components (postage and packaging) and are stated in Swiss francs (CHF).

4.2. No further taxes and costs shall be charged (with the exception of customs duty for deliveries abroad).

4.3. The Seller reserves the right to alter the prices at any time.

5. Delivery terms

5.1. The products are sent to the delivery address indicated by the customer in his order. The dispatch of the commodity takes place after the payment was credited on our account. The articles are dispatched per post.

5.2. The delivery deadlines indicated by the Strawel Group are noncommittal. The Strawel Group and its partners do their best to keep these conditions of delivery. If they should be exceeded, this excess does never give reason for a cancellation of the order, remuneration or an extra charge for late payment.

5.3. The supply is considered as completed, as soon as the the product is at the customer’s disposal.

5.4. The customer is incumbent upon examining the commodity immediately after the supply to object to possible defects or deviations from the order. Aforesaid objections or complaints must be communicated to the Strawel Group within shortest time after the supply.

6. Payment terms

6.1. Payment may be made at the Customer’s choice either by credit card or advance payment.

6.2. In the event of payment by invoice the payment deadline shall be 30 days. Strawel Group shall be entitled to charge its dunning costs to Customers in default. The foregoing shall be without prejudice to any action under the law of enforcement.

6.3. If the payment is made by credit card, the data is processed immediately to the financial institution. The payment takes place immediately with the order, if the payment is authorized by the financial institution.

6.4. The restraint or offset of payments due to eventual counterclaims are not permissible, unless these counterclaims were ascertained legally valid or confirmed by us in written form. With a justified collection of a claim over attorneys or debt collecting agencies the thereby arising costs are to be beard by the customer.

7. Reservation of title

7.1. The goods shall remain the property of Strawel Group until payment has been made in full. Until ownership has transferred, the creation of a pledge or chattel mortgage over or the processing or transformation of the goods is not permitted without the approval of Strawel Group.

8. Withdrawal

8.1 In the event that the order placed by the Customer cannot be executed or can only be executed in part for any reason, no entitlement to claim damages shall arise thereby against Strawel Group. In such cases, Strawel Group shall be entitled to withdraw from the Contract.
In the event of such withdrawal we shall immediately inform you and reimburse promptly any consideration already paid by you.

8.2 Where it has already been paid, the purchase price shall be promptly reimbursed to the Customer upon receipt of the goods. The foregoing shall be subject to a deduction from the purchase price to be reimbursed for any damage or excessive wear of the goods. No deduction shall be made if the loss in value is attributable to any process necessary in order to establish the nature, quality and proper functioning of the goods.

8.3. Strawel Group may refuse reimbursement until the goods have been received back or until the Customer has furnished proof that he or she has sent back the goods, if this occurs at an earlier time.

9. Warranty and liability

9.1. Strawel Group shall endeavour at all times to deliver goods to its customers of impeccable quality. If you are nevertheless supplied with defective products, please send them back to us along with the original packaging within 8 days of receipt. The Customer is also required to give written notice of the nature of the defect within the same period. Following expiry of this period, all guarantee claims against Strawel Group shall be excluded.

9.2. Strawel Group will replace the defective products for you free of charge.

9.3 Strawel Group is unable to provide any warranty against further claims relating to defects.

9.4 No action will be taken under warranty:
– if the goods sent back are no longer brand new;
– if the original packaging is missing;
– if no written description of the defect is provided.

10. Liability

10.1. Strawel Group shall not be held liable for personal injury or damage to property that may arise through the use of the goods delivered by us. The Customer shall not be entitled to offset claims against Strawel Group against any amounts due by him or her.

11. Data protection

11.1. The personal data of customers shall naturally be treated in confidence. Such data shall not be shared with third parties under any circumstances.

12. Copyright

12.1. The use of all content appearing on the homepage and the use of brand names and logos is prohibited without the prior written approval of the firm Strawel Group.

13. Improvements and amendments

13.1. Strawel Group reserves the right without prior notice to make changes to products that in its view result in a quality improvement, provided that they do not substantially alter the nature of the product.

14. Jurisdiction and applicable law

14.1. Contracts concluded with Strawel Group shall be governed by Swiss law. Jurisdiction shall lie under all circumstances at the registered office of the firm Strawel International GmbH in Läufelfingen.


This Terms & Conditions was last updated on:
Wednesday, June 12th, 2019.
Should we update, amend or make any changes to our privacy policy, those changes will be posted here.


Strawel Group

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